Terms of Service
Last updated: January 1, 2026
These Terms of Service govern your use of LevelsHMS software and services. Please read them carefully before using our platform.
1. Acceptance of terms
By accessing or using LevelsHMS software and services, you agree to be bound by these Terms of Service. If you are accepting on behalf of a hospital or organisation, you represent that you have authority to bind that organisation.
2. Services
LevelsHMS provides a cloud-based Hospital Management Information System (HMIS) including modules for patient management, OPD/IPD, billing, pharmacy, lab, and ABDM compliance. The specific modules available depend on your subscription plan.
3. Subscription and payment
LevelsHMS is offered on a monthly or annual subscription basis. Fees are billed in advance. Failure to pay may result in suspension of your account. All prices are in Indian Rupees (INR) and are exclusive of applicable GST.
4. Data ownership
You retain full ownership of all patient data and hospital data you enter into LevelsHMS. We process this data only to provide our services. Upon termination, we will provide an export of your data in a standard format within 30 days.
5. Acceptable use
You agree not to use LevelsHMS for any unlawful purpose, to violate patient privacy, to attempt to gain unauthorised access to any systems, or to interfere with the security or integrity of the platform.
6. ABDM compliance obligations
LevelsHMS provides ABDM-compliant infrastructure. However, hospitals are responsible for ensuring their own compliance with ABDM guidelines, NHA policies, and applicable healthcare regulations. We provide technical tools; compliance obligations remain with the hospital.
7. Uptime and SLA
We target 99.9% uptime for our platform, excluding scheduled maintenance windows communicated in advance. In case of downtime exceeding our SLA, credits may be applied to your account as per our SLA policy.
8. Limitation of liability
LevelsHMS shall not be liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the fees paid by you in the three months preceding the claim. Clinical decisions made using LevelsHMS remain the sole responsibility of the treating physician.
9. Termination
Either party may terminate this agreement with 30 days written notice. We may terminate immediately for material breach, non-payment, or illegal use. Upon termination, access is revoked and data export is provided.
10. Governing law
These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka.